Important Information
Policies
To help make your stay at JUFA Hotel Wien City in Vienna as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear, Guest-Friendly Guidelines for a Smooth Stay
Check-In & Check-Out
- Guests can check in from 15:00 (or 16:00 via OTA listings) until midnight.
- Check-out is required by 11:00 AM on the day of departure.
Identification & Age Requirements
- A valid photo ID and credit card are required at check-in.
- There’s no official minimum age listed, but guests under 18 should be accompanied by an adult.
Payment & Deposits
- The hotel accepts major credit cards. A pre-authorization may be required to guarantee the booking. No cash deposit is typically required unless specified at booking.
Children & Extra Beds
- Children are welcome. Family rooms and suites are available. Cribs or extra beds may be provided upon request and availability; charges may apply.
Pets
- Dogs are allowed upon request. A surcharge of approximately €15 per night applies. Pet-friendly rooms are subject to availability.
Smoking Policy
- JUFA Hotel Wien City is a non-smoking property. Smoking is prohibited in all indoor areas, including guest rooms.
Cancellations
- Cancellation terms vary by rate plan and booking channel. Flexible rates typically allow free cancellation up to 48 hours before arrival; non-refundable rates do not. Check your confirmation for exact terms.
Accessibility
- The hotel is fully wheelchair-accessible, with elevators, accessible rooms, and reserved parking spaces.