Vienna 4-star Hotel

Clear, Guest-Friendly Guidelines for a Smooth Stay

Check-In & Check-Out

• Guests can check in from 15:00 (or 16:00 via OTA listings) until midnight.
• Check-out is required by 11:00 AM on the day of departure.

Identification & Age Requirements

• A valid photo ID and credit card are required at check-in.
• There’s no official minimum age listed, but guests under 18 should be accompanied by an adult.

Payment & Deposits

• The hotel accepts major credit cards. A pre-authorization may be required to guarantee the booking. No cash deposit is typically required unless specified at booking.

Children & Extra Beds

• Children are welcome. Family rooms and suites are available. Cribs or extra beds may be provided upon request and availability; charges may apply.

Pets

• Dogs are allowed upon request. A surcharge of approximately €15 per night applies. Pet-friendly rooms are subject to availability.

Smoking Policy

• JUFA Hotel Wien City is a non-smoking property. Smoking is prohibited in all indoor areas, including guest rooms.

Cancellations

• Cancellation terms vary by rate plan and booking channel. Flexible rates typically allow free cancellation up to 48 hours before arrival; non-refundable rates do not. Check your confirmation for exact terms.

Accessibility

• The hotel is fully wheelchair-accessible, with elevators, accessible rooms, and reserved parking spaces.